Frequently Asked Questions Regarding the Purchase of Downloads
and other Technical Matters on www.countdowntzebra.com.

Q. I accidentally ordered the same product more than once in a single transaction.
Can I get a refund?
A. You first must notify us with the order # of the transaction. Once your transaction passes a
standard series of fraud checks, which can take anywhere from a few minutes to a few hours
only, we will issue either an electronic refund or send to you another film of equal or lesser
value, per your request.

Q. How do I receive my download file?
A. Once your credit card information has been processed and you have clicked the "finalize
order" button on the final transaction page, you will instantly receive a downloadable
media file of the film you purchased which you can then save to your hard drive and/or open
immediately.

Q. My transaction was completed yet I did not see the "Finalize Order" button. How do I
receive my media file?
A. This is a rare occurrence, but if it does happen, please contact us with your order # and we
will immediately email you a free, direct link of the media file. In order to ensure that this does
not happen again, please go to "Tools" in Internet Explorer, then go to "Internet Options" and
click on "Delete Cookies" and "Delete Files" in the Temporary Files box. The close and
re-open Internet Explorer. This is routine maintenance and will not harm your computer.
Please note this is a temporary technical error on the credit card processor's end and is in
the process of being corrected.

Q. When I click to purchase a movie, a page comes up stating: "Internal Server Error".
A. This is a rare occurence and can sometimes happen using a Firefox browser. Simply
go to "Tools" on the upper title bar, go to "Options" and click on "Clear Now" in the Private Data
box. Only select "cookies" and "cache" and click on "Clear Private Data Now". Close and
re-opne Firefox.
This is routine maintenance and will not harm your computer.
Please note this is a temporary technical error on the credit card processor's end and is in
the process of being corrected.

Q. My internet connection was interrupted while I was downloading the file and I was not
able to save it.
A. If this happens, simply contact us with your order # and we will immediately send you a free,
direct link to the film you purchased.

If you should have any further questions feel free to Contact Us and we will promptly respond.